In the Core package, Bluefors provides technical support by email to the customer. Spare parts are provided from Bluefors’ Helsinki headquarters. Using these spare parts ensures that system performance remains high and is not affected by sub-optimal parts. OEM spare partsĬore package provides customers ensured access to Original Equipment Manufacturer (OEM) spare parts, which are parts designed for Bluefors systems. In the operational training any new users of the systems receive comparable skills and knowledge of system operation as is given during system installation. With the Core package, operational training is provided to the users of the systems during the annual service visit. Parts required for the periodic maintenance are included in the service. Result from System Health Check is taken into account when planning maintenance program. System maintenance program and planning is managed by Bluefors technical specialist team. This is done in accordance with the periodic maintenance plan provided in the user manual of the system. Periodic Maintenanceĭuring the annual service visit, periodic maintenance is done to the system. This enables early intervention and preventative actions of potential issues.īy performing the system health-check, we ensure that the system functions on the best performance level possible, system up-time is the highest possible, and system lifetime is not threatened by any unnoticed issues. Based on this we provide recommendations on measures to improve system performance and longevity. With logs the system performance is analyzed by our experts to predict possible failures in the future and to find optimizations for system performance. During the health check our engineer performs a cooldown and warm-up cycle on the system while logging the system performance. This includes analyzing the visual, mechanical, operational, and electrical health of a system.
In the Core package, an annual system health-check is included. In the Core package, customers receive technical support by email, with 1 business day response time. The visit is scheduled 10 weeks in advance. The visit includes a system health-check with reporting, periodic maintenance of the system and operational training given to users of the system. One service visit per year is included in the Core package. With the Core package, system up-time is as high as possible, and longevity of system’s lifetime can be ensured. You can focus your resources on your own work and let us provide optimal operation of the system for the users. With the Core package, we are responsible for the core maintenance of your dilution refrigerator measurement systems.
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